Sample interview questions: How would you handle a situation where a patron provides incorrect information about a music resource they are looking for?
Sample answer:
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Acknowledge the patron’s input: Even if the information provided is incorrect, it is crucial to acknowledge the patron’s effort and input. Thank them for providing the information and let them know that you understand their inquiry.
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Clarify the patron’s needs: Engage in a conversation with the patron to gain a deeper understanding of their information needs. Ask open-ended questions to elicit specific details about the resource they are seeking. This helps to identify the gaps in their knowledge and allows you to address their actual research query.
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Provide accurate information: Once you have a clear understanding of the patron’s needs, provide accurate and up-to-date information about the music resource. This may involve directing them to the correct catalog, database, or physical location within the library. If the resource is not available, suggest alternative sources or resources that may be of inter… Read full answer
Source: https://hireabo.com/job/18_0_14/Music%20Librarian