Sample interview questions: How do you handle situations where library users require assistance with accessing resources for individuals with different mental health or well-being needs?
Sample answer:
Strategies for Assisting Library Users with Mental Health or Well-being Needs
- Empathy and Active Listening: Approach users with empathy, listen attentively to their needs, and acknowledge their feelings.
- Confidentiality: Respect users’ privacy by maintaining confidentiality and limiting conversations to a private area.
- Non-Judgmental Language: Use non-judgmental language and avoid stigmatizing terminology. Focus on the individual’s strengths and resilience.
- Referral to Mental Health Professionals: If needed, provide referrals to licensed mental health professionals or support groups. Emphasize that seeking help is a sign of strength.
- Resource Identification: Identify and provide access to reliable information sources, such as websites, books, and databases, tailored to specific mental health or well-being needs.
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