Sample interview questions: Have you ever conducted user surveys or assessments to evaluate the usage and satisfaction with government documents collections?
Sample answer:
Throughout my career as a Government Documents Librarian, I have conducted numerous user surveys and assessments to evaluate the usage and satisfaction with government documents collections. These surveys have provided valuable insights into user needs, preferences, and pain points, enabling me to make data-driven decisions that enhance the accessibility, discoverability, and usability of government information resources.
One of the most comprehensive surveys I conducted was a user satisfaction survey that explored users’ experiences with our government documents collection. The survey gathered feedback on various aspects of the collection, including its size, organization, accessibility, and relevance to users’ research needs. The results revealed that while users generally appreciated the breadth and depth of the collection, they faced challenges locating specific documents and navigating the complex organization of the materials.
In response to these findings, I implemented a series of improvements to the collection, including the creation of subject-specific guides, enhanced online access to documents, and the development of specialized training sessions for users. These changes led to a significant increase in user satisfaction and a noticeable improvement in the usability of… Read full answer
Source: https://hireabo.com/job/18_0_13/Government%20Documents%20Librarian