Sample interview questions: How do you handle requests for assistance with citation formatting or bibliographic management software?
Sample answer:
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Provide hands-on training: Offer individual or group workshops to educate users on how to use citation formatting tools and bibliographic management software. Cover basics like creating citations, formatting references, and managing bibliographies, as well as advanced topics like merging and de-duplicating references, creating citation styles, and integrating with word processing software.
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Create user guides and tutorials: Develop clear and concise user guides, tutorials, and FAQs that users can access on-demand. This allows them to learn at their own pace and provides a quick reference for common tasks. Consider creating video tutorials or screencasts to make the information more engaging and easier to follow.
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Offer online chat or email support: Provide real-time assistance to users who have questions or encounter problems while using citation formatting tools or bibliographic management software…. Read full answer
Source: https://hireabo.com/job/18_0_11/Technical%20Services%20Librarian