Sample interview questions: How would you handle a situation where a patron is unable to access an electronic resource?
Sample answer:
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Empathize and acknowledge the patron’s frustration. Understand that accessing electronic resources can be critical for their healthcare journey and acknowledge the inconvenience they are experiencing.
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Gather information: Ask the patron about the specific resource they are trying to access, the error message they are receiving, and the device they are using.
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Verify and troubleshoot: Check if the resource is currently available and accessible. Inspect the patron’s device for any technical issues that might be hindering access.
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Alternative access options: Suggest alternative methods of accessing the resource, such as using a different browser, clearing their cache, or using a mobile app. Provide clear instructions on how to do so.
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Technical support: If… Read full answer
Source: https://hireabo.com/job/18_0_9/Medical%20Librarian